Most of what Brainy Indigo provides is delivered online, through Connect. This policy covers the one part that arrives physically: the Play Kits that come with Brainy Complete.
Families on Brainy Complete receive a series of ten Play Kits — boxes of hands-on materials chosen for your child's stage, sent roughly once a quarter from around month three of the programme through to month thirty.
Everything else — expert sessions, weekly activities, assessments, reports, courses and your child's keepsake book — is delivered digitally and needs no shipping.
Nothing extra. Play Kits and their delivery are included in the programme fee you have already paid. There is no separate shipping charge, no cash on delivery, and nothing to pay the courier.
We ship within India only. If you live outside India you can still take part in the programme in full; kits are handled case by case, and our team will discuss the options with you before you join.
Kits are not sent all at once. Each becomes due at its own point in your child's programme, and we dispatch it within 7 working days of that date.
Once it is on its way we send you a WhatsApp message with the courier and tracking details. Delivery then typically takes 3–10 working days depending on where you are; remote pin codes can take longer, and so can festival periods.
We ship to the address held on your account. Because the kits arrive over more than two years, please tell us when you move — message us on the WhatsApp number you normally hear from, or email contact@brainyindigo.in. A kit sent to an old address you did not update can only be replaced once it comes back to us.
Tell us and we will fix it. If a kit arrives damaged, is missing items, or has not reached you within 15 working days of the message saying it was dispatched, write to contact@brainyindigo.in or message us on WhatsApp with your child's name.
We will confirm within 3 working days and send a replacement at our cost. Please keep the packaging for damaged deliveries where you can — a photograph helps, but we will not refuse a replacement for the want of one.
Play Kits are part of the programme rather than items bought separately, so there is nothing to return and no return shipping to arrange. If you cancel within the refund window, keep the kits you have already received. How the fee itself is refunded is covered in our Refund & Cancellation Policy.
If anything here is unclear, or your situation is not covered, please write to contact@brainyindigo.in.